FIXE Belay Figure 8
Pickup available at Crank Factory @ Kallang Wave Mall
Usually ready in 24 hours
Local Shipping
We offer reliable local delivery service for customers within Singapore.
- Shipping fee: $4.99 for orders below $150
- Shipping fee: $1.99 for orders $150 and above
- Delivery timeframe: 3 to 7 business days after order processing
You will receive a confirmation email with tracking details once your order ships.
International Shipping
We offer international shipping to selected countries. Delivery times, costs, and availability depend on your location and order size.
Please contact us before placing your order to receive a shipping quote. Customers are responsible for any applicable customs duties or import taxes.
Returns
We only offer exchanges; refunds are not accepted. Exchanges must be made within 7 days from the date of collection or delivery.
All items must be unused, in their original condition, and have all tags attached. Please refer to our exchange policy for item eligibility.
To process an exchange, please bring the item to our showroom. Our team will verify the item’s condition and assist you in selecting a replacement.
How do I care for climbing hardware?
Store your climbing equipment in a cool, dry place away from direct sunlight, moisture, chemicals, and sharp objects. Keep gear organised and follow the manufacturer's storage recommendations to help maintain its condition.
How can I extend the lifespan of my climbing gear?
Inspect your gear regularly, clean it appropriately, and store it correctly after each session. Follow the manufacturer's maintenance and retirement guidelines, and replace equipment that is damaged, worn out, or no longer safe to use.
How do I know if my climbing gear is safe to use?
Inspect your climbing gear before every use and check for visible damage, excessive wear, cracks, frayed stitching, or faulty components. Always follow the manufacturer's inspection guidelines and remove any equipment from use if its safety is uncertain.
Where can I find instructions for using my climbing equipment?
Refer to the manufacturer's instructions supplied with your product for proper use, setup, maintenance, and safety requirements. If you are unsure how to use a piece of equipment, seek guidance from a qualified climbing instructor or the manufacturer before use.
Can I use climbing equipment if it shows signs of damage?
No. Do not use equipment that is damaged, excessively worn, or suspected of being compromised. Follow the manufacturer's guidance on retirement and replacement, and never attempt repairs unless specifically authorised by the manufacturer.
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Frequently Asked Questions
Got questions about our Climb Central discounts and international shipping? We’ve got you covered with quick answers to help you save more and climb more.
Register with Climb Central First.
You cannot access the Crank Factory discount without a verified Climb Central profile.
- New Climbers: Visit the Climb Central Registration Portal to create your account and sign the necessary safety waivers.
- Existing Climbers: Ensure your account is active and that you have climbed at a Climb Central outlet recently to maintain "active" status.
Once your Climb Central account is set up, complete the Crank Factory registration page to receive your partner discount.
To secure your discount at Crank Factory using your Climb Central credentials, follow these verification steps:
- Sign in to your Climb Central account to retrieve your account ID.
- Log in to Crank Factory, go to Registration, and complete the process by entering your Climb Central account ID in the designated field.
For Orange and White Pass holders: complete the steps above, then go to your profile page and enter your membership ID in the designated field.
The Climb Central discount applies to select items in our store, including climbing shoes, chalk, hardware, and accessories.
Please note the discount does not apply to the following items/brands:
- Sale/Promotional Items
- Clearance
- Casual Technical Bottoms
- Black Diamond
- Petzl
- Perfect Descent
- Rab Apparel
- Fullcrimpmilk
- Gripjammers
- Other items (to be specified)
Yes, we offer wholesale pricing for gyms, retailers, and bulk orders. Pricing depends on order volume, product selection, and whether you require ongoing replenishment. For larger initial orders, we can also provide tiered discounts and customized size allocations.
You can reach us at hello@crankfactory.com for any enquiries, orders, or support. Our team will be happy to assist you.
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