Local Delivery
We offer reliable local delivery service for customers within Singapore.
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Shipping fee: $4.99 for orders below $150
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Shipping fee: $1.99 for orders $150 and above
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Delivery timeframe: 3 to 7 business days after order processing
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You will receive a confirmation email with tracking details once your order ships.
Please note: Delivery times may vary during peak seasons or due to unforeseen circumstances.
Contact us at hello@crankfactory.com for any questions.
Self Pickup
Prefer to collect your order yourself? No problem!
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Select the “In-Store Pickup” option at checkout.
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Orders are typically ready for pickup within 1 to 5 business days.
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We’ll notify you via email once your order is ready.
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Pickup location: Crank Factory
Please bring your order confirmation and valid ID when picking up.
International Shipping
We ship worldwide!
Please contact us before placing your international order at hello@crankfactory.com to confirm shipping charges and provide necessary customs information (such as tax ID or other documents).
Important:
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Shipping time depends on your country and customs clearance.
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Additional customs duties, taxes, or fees may apply upon arrival and are your responsibility.
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Once shipped, you’ll receive a tracking link to monitor your package.
If you have any questions about shipping or delivery, please contact our support team — we’re happy to help!