Local Delivery

We offer reliable local delivery service for customers within Singapore.

• Shipping fee: $4.99 for orders below $150

• Shipping fee: $1.99 for orders $150 and above

• Delivery timeframe: 3 to 7 business days after order processing

• You will receive a confirmation email with tracking details once your order ships.

Please note: Delivery times may vary during peak seasons or due to unforeseen circumstances.

Contact us at hello@crankfactory.com for any questions.

International Shipping

We ship worldwide!

Please contact us before placing your international order at hello@crankfactory.com to confirm shipping charges and provide necessary customs information (such as tax ID or other documents).

Important:

• Shipping time depends on your country and customs clearance.

• Additional customs duties, taxes, or fees may apply upon arrival and are your responsibility.

• Once shipped, you’ll receive a tracking link to monitor your package.

Delivery Terms

• Delivery timelines are estimates and may vary due to unforeseen circumstances
• We are not responsible for delays caused by courier services
• Please ensure your shipping address is accurate; we are not liable for failed deliveries due to incorrect information

Missed Deliveries

• If a delivery attempt fails, re-delivery may be subject to additional charges
• Alternatively, customers may opt for self-collection, where applicable

Damaged or Lost Parcels

If your order arrives damaged or items are missing, please contact us within 7 days of receiving your order.

• Photo evidence may be required for verification
• Replacement or refund will be arranged upon approval
• Alternatively, customers may opt for self-collection, where applicable

For any other shipping or delivery enquiries, please contact us at: hello@crankfactory.com