To use your eGift card, simply enter the unique code at checkout in the designated field. The amount will be deducted from your total order value.
If you have any issues with your discount or eGift card, feel free to contact us for further assistance.
Yes, you can redeem more than one eGift Card at checkout, provided the total does not exceed the order amount.
The eGift Card is delivered by email to the recipient’s inbox. It will include a unique code and instructions on how to redeem it.
eGift Cards are non-refundable and cannot be exchanged for cash, except where required by law.
Yes. At checkout, when you enter the eGift Card code, your remaining balance will be displayed. You can also contact our team to check your balance.
Crank Factory eGift card has an expiry of 2 years from date of purchase
Order processing typically takes 1–5 business days depending on the items. Once your order is processed, you will receive a confirmation email along with tracking information.
Yes, international shipping is available. Delivery times and costs vary based on your location.
Yes, all data is encrypted and processed securely to protect your privacy.
Exchange & refund
We only offer exchanges; refunds are not accepted. Exchanges must be made within 7 days from the date of collection or delivery. Items must be unused, in original condition, and have all tags attached. Please ensure that your item is eligible for exchange before visiting our showroom.
For safety reasons, load-bearing equipment such as ropes, harnesses, carabiners, and similar items cannot be exchanged.
To process an exchange, please bring the item to our showroom.
Customers must visit in person so our team can verify the item’s condition and assist with selecting a replacement. Please ensure the item is unused, in original condition, and within the 7-day exchange window.
Find everything you need for climbing at Crank Factory — from shoes and gear to apparel and accessories.