eGift Card
$10.00 SGD
$10.00 SGD
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eGift Card
$10.00 SGD
Taxes included.
How do I redeem my eGift card at checkout?
To use your eGift card, simply enter the unique code at checkout in the designated field. The amount will be deducted from your total order value.
If you have any issues with your discount or eGift card, feel free to contact us for further assistance.
Can I use multiple eGift Cards on one order?
Yes, you can redeem more than one eGift Card at checkout, provided the total does not exceed the order amount.
How will the recipient receive the eGift Card?
The eGift Card is delivered by email to the recipient’s inbox. It will include a unique code and instructions on how to redeem it.
Can eGift Cards be refunded or exchanged?
eGift Cards are non-refundable and cannot be exchanged for cash, except where required by law.
Can I check my eGift Card balance?
Yes. At checkout, when you enter the eGift Card code, your remaining balance will be displayed. You can also contact our team to check your balance.
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Shipping
How long does it typically take to process an order?
Order processing typically takes 1–5 business days depending on the items. Once your order is processed, you will receive a confirmation email along with tracking information.
Do you ship internationally?
Yes, international shipping is available. Delivery times and costs vary based on your location.
Is my personal information secure during checkout?
Yes, all data is encrypted and processed securely to protect your privacy.
Exchange & refund
What is your return policy?
We only offer exchanges; refunds are not accepted. Exchanges must be made within 7 days from the date of collection or delivery. Items must be unused, in original condition, and have all tags attached. Please ensure that your item is eligible for exchange before visiting our showroom.
What items are not eligible for exchange?
For safety reasons, load-bearing equipment such as ropes, harnesses, carabiners, and similar items cannot be exchanged.
How can I process an exchange?
To process an exchange, please bring the item to our showroom.
Customers must visit in person so our team can verify the item’s condition and assist with selecting a replacement. Please ensure the item is unused, in original condition, and within the 7-day exchange window.