Local Shipping
We offer reliable local delivery service for customers within Singapore.
- Shipping fee: $4.99 for orders below $150
- Shipping fee: $1.99 for orders $150 and above
- Delivery timeframe: 3 to 7 business days after order processing
You will receive a confirmation email with tracking details once your order ships.
International Shipping
We offer international shipping to selected countries. Delivery times, costs, and availability depend on your location and order size.
Please contact us before placing your order to receive a shipping quote. Customers are responsible for any applicable customs duties or import taxes.
Returns
We only offer exchanges; refunds are not accepted. Exchanges must be made within 7 days from the date of collection or delivery.
All items must be unused, in their original condition, and have all tags attached. Please refer to our exchange policy for item eligibility.
To process an exchange, please bring the item to our showroom. Our team will verify the item’s condition and assist you in selecting a replacement.
How should I clean my ropes, cords and slings?
Wash with clean, lukewarm water and mild soap if needed. Rinse thoroughly and allow them to air-dry away from direct sunlight and heat.
How should I store my ropes, cords and slings?
Store in a cool, dry, well-ventilated place away from direct sunlight, chemicals, sharp objects, and excessive heat.
When should I replace my ropes and slings?
Inspect before and after each use. Retire them if you notice cuts, fraying, unusual stiffness, discoloration, chemical damage, or other signs of deterioration. Also retire them after a severe fall or impact when required by the manufacturer, or if their history is unknown. Always follow the manufacturer's inspection and retirement guidelines.
Climbing ropes, webbings, cords and textile slings can have a maximum lifespan of up to 10 years from the date of manufacture, depending on the manufacturer's guidelines. Equipment may need to be retired much earlier due to frequent use, damage, or exposure to harmful conditions.
Always follow the manufacturer's instructions, inspect equipment regularly, and retire it immediately if it shows signs of damage or its safety is in doubt.
Recommended Add-Ons
Frequently Asked Questions
Got questions about our Climb Central discounts and international shipping? We’ve got you covered with quick answers to help you save more and climb more.
Register with Climb Central First.
You cannot access the Crank Factory discount without a verified Climb Central profile.
- New Climbers: Visit the Climb Central Registration Portal to create your account and sign the necessary safety waivers.
- Existing Climbers: Ensure your account is active and that you have climbed at a Climb Central outlet recently to maintain "active" status.
Once your Climb Central account is set up, complete the Crank Factory registration page to receive your partner discount.
To secure your discount at Crank Factory using your Climb Central credentials, follow these verification steps:
- Sign in to your Climb Central account to retrieve your account ID.
- Log in to Crank Factory, go to Registration, and complete the process by entering your Climb Central account ID in the designated field.
For Orange and White Pass holders: complete the steps above, then go to your profile page and enter your membership ID in the designated field.
The Climb Central discount applies to select items in our store, including climbing shoes, chalk, hardware, and accessories.
Please note the discount does not apply to the following items/brands:
- Sale/Promotional Items
- Clearance
- Casual Technical Bottoms
- Black Diamond
- Petzl
- Perfect Descent
- Rab Apparel
- Fullcrimpmilk
- Gripjammers
- Other items (to be specified)
We offer international shipping to selected countries. Delivery times, costs, and availability depend on your location and order size.
Please contact us before placing your order to receive a shipping quote. Customers are responsible for any applicable customs duties or import taxes.
Yes, we offer wholesale pricing for gyms, retailers, and bulk orders. Pricing depends on order volume, product selection, and whether you require ongoing replenishment. For larger initial orders, we can also provide tiered discounts and customized size allocations.
You can reach us at hello@crankfactory.com for any enquiries, orders, or support. Our team will be happy to assist you.
Subscribe to our newsletter
Promotions, new products and sales. Directly to your inbox.