Prefer to collect your order yourself? No problem!

• Select the “In-Store Pickup” option at checkout.

• Orders are typically ready for pickup within 1 to 5 business days.

• We’ll notify you via email once your order is ready.

• Pickup location: Crank Factory
  

Please bring your order confirmation and valid ID when picking up.

Self Collection Terms

• Customers will be notified once the order is ready for collection.
• Orders must be collected within 30 days from the date of notification.

If the order is not collected within this period:

• The order may be considered abandoned
• We reserve the right to cancel the order without prior notice
• All payments made are non-refundable
• Items may be returned to inventory for resale

If you require more time, please contact us in advance to arrange an extension.
Extensions are granted at our discretion.

We are not responsible for any damage, loss, or changes in product condition for items left uncollected beyond the stated period.

Contact

For any shipping or delivery enquiries, please contact us at hello@crankfactory.com