Orders can be collected during our regular showroom hours. Please check your confirmation email for the exact timing.
Delivery times vary depending on your location and the shipping method chosen
Typically, orders are processed within 1-2 business days and delivered within 3-7 business days.
Ergonomic Access – Rigid rim keeps the bag open and easy to reach into
Secure Closure – Woven textile drawstring system prevents chalk spillage during transport
Brush-Friendly – Double textile brush slots fit different brush types securely
Stable Liner – Sewn into the bottom to prevent shifting when removing your hand
Eco-Design – Made from 100% recycled polyester and nylon with unique irregular fabric patterns that reduce waste (every bag is one of a kind!)
Order processing typically takes 1–5 business days depending on the items. Once your order is processed, you will receive a confirmation email along with tracking information.
Yes, international shipping is available. Delivery times and costs vary based on your location.
Yes, all data is encrypted and processed securely to protect your privacy.
Exchange & refund
We only offer exchanges; refunds are not accepted. Exchanges must be made within 7 days from the date of collection or delivery. Items must be unused, in original condition, and have all tags attached. Please ensure that your item is eligible for exchange before visiting our showroom.
For safety reasons, load-bearing equipment such as ropes, harnesses, carabiners, and similar items cannot be exchanged.
To process an exchange, please bring the item to our showroom.
Customers must visit in person so our team can verify the item’s condition and assist with selecting a replacement. Please ensure the item is unused, in original condition, and within the 7-day exchange window.
Find everything you need for climbing at Crank Factory — from shoes and gear to apparel and accessories.
