Osprey Triple Lock
Orders are usually ready within 1–5 business days, and you’ll receive an email when it’s ready. Please collect within 30 days of notification.
Uncollected orders may be cancelled and payments are non-refundable.
If you require more time, please contact us in advance to arrange an extension.
We offer reliable local delivery service for customers within Singapore.
Please note: Delivery times may vary during peak seasons or due to unforeseen circumstances.
We only offer exchanges; refunds are not accepted. Exchanges must be made within 7 days from the date of collection or delivery.
All items must be unused, in their original condition, and have all tags attached. Please refer to our exchange policy for item eligibility.
To process an exchange, please bring the item to our showroom. Our team will verify the item’s condition and assist you in selecting a replacement.
Please note that the replacement item must be of equal or higher value. Any price difference must be paid accordingly.
Symmetrical Design: Ideal for use with pulleys, jumars, and ascenders, offering optimal functionality in technical climbing situations.
Rope-Friendly Upper Profile: Reduces excessive rope wear, improving the durability and longevity of your ropes.
Ergonomic Body: Designed for a comfortable grip, making it easy to handle in all conditions.
Triple Locking Mechanism: Provides enhanced security for belaying and other critical climbing applications.
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Got questions about our Climb Central discounts and international shipping? We’ve got you covered with quick answers to help you save more and climb more.
Register with Climb Central First.
You cannot access the Crank Factory discount without a verified Climb Central profile.
Once your Climb Central account is set up, complete the Crank Factory registration page to receive your partner discount.
To secure your discount at Crank Factory using your Climb Central credentials, follow these verification steps:
For Orange and White Pass holders: complete the steps above, then go to your profile page and enter your membership ID in the designated field.
The Climb Central discount applies to select items in our store, including climbing shoes, chalk, hardware, and accessories.
Please note the discount does not apply to the following items/brands:
We offer international shipping to selected countries. Delivery times, costs, and availability depend on your location and order size.
Please contact us before placing your order to receive a shipping quote. Customers are responsible for any applicable customs duties or import taxes.
Yes, we offer wholesale pricing for gyms, retailers, and bulk orders. Pricing depends on order volume, product selection, and whether you require ongoing replenishment. For larger initial orders, we can also provide tiered discounts and customized size allocations.
You can reach us at hello@crankfactory.com for any enquiries, orders, or support. Our team will be happy to assist you.
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