Our showroom carries minimal inventory. You are welcome to visit and try out our products. If you’d like to purchase anything, you can do so directly on our website and choose either self-pickup or home delivery. Please review our pickup and shipping policies for more details.

Orders for self-pickup are usually ready within 1-5 working days.

You will receive a notification via email once your order is ready for pickup. If you have not received the notification, please contact us for assistance.

Our showroom is located at Sports Hub, Kallang Wave Mall 1 Stadium Place, #B1-01, Singapore 397628

If you have registered your Climb Central Key Tag or White/Orange Pass with us, key in the unique ID on your tag/card at checkout in the designated field.

If you have yet to register with us, please select here for more information.

We aim to ensure a 100% satisfactory shopping experience. However, we do not provide any refunds. If you are not entirely pleased with your purchase, we do offer exchanges under the following conditions.

• Exchanges must be made within 7 days from the date you received the order.
• Original receipt must be presented for exchange.
• Products must be in their original, new condition - free from marks, scratches, or odours, with no visible signs of wear or use.
• All original packaging, tags and labels must be intact and undamaged.
• Items can only be exchanged for products of equal or higher value.

Please note that some items are not eligible for exchange:

• Products sold at marked-down prices due to existing defects.
• Items listed under clearance or sales (unless the product has a defect that was not known at the time of purchase).
• Load-bearing safety equipment (e.g., carabiners, belay devices, harnesses, ropes, and slings).

LOCAL SHIPPING

• $4.99 for orders below $150
• $1.99 for orders $150 and above

You will receive a notification and a tracking ID once we have shipped your product.

Delivery will usually be within 3–5 working days.

Yes, we offer e-gift cards! You can purchase them directly on our website and send them as gifts to others. The recipient can use the e-gift card for any future purchases.

If you need assistance or more information, feel free to contact us.

Follow these steps to use your e-code at checkout:

1. Check Your Email

• After your purchase, you’ll receive an email containing your gift card e-code.
• If you don’t see it, check your spam or promotions folder.

2. Shop Your Favorites

• Browse our collection and add your favorite items to your cart.

3. Proceed to Checkout

• Once you're ready, go to your cart and click on "Checkout."

4. Enter Your E-Code

• In the Gift Card or Discount Code field, input the e-code you received via email.
• Click "Apply," and your gift card value will be deducted from the total.

5. Complete Your Order

• If there’s a remaining balance, pay it using your preferred payment method.

Enjoy your purchase!

💡 Tip: Gift cards can be used for any product in our store and are valid until fully redeemed.

Need help? Contact us anytime for support!