Moon
Moon Moonboard Footholds
Pickup available at Crank Factory @ Kallang Wave Mall
Usually ready in 24 hours
Pickup Information
Orders are usually ready within 1–5 business days, and you’ll receive an email when it’s ready. Please collect within 30 days of notification.
Uncollected orders may be cancelled and payments are non-refundable.
If you require more time, please contact us in advance to arrange an extension.
Local Shipping Rates
We offer reliable local delivery service for customers within Singapore.
- Shipping fee: $4.99 for orders below $150
- Shipping fee: $1.99 for orders $150 and above
- Delivery timeframe: 3 to 7 business days after order processing
- You will receive a confirmation email with tracking details once your order ships.
Please note: Delivery times may vary during peak seasons or due to unforeseen circumstances.
Returns & exchanges
We only offer exchanges; refunds are not accepted. Exchanges must be made within 7 days from the date of collection or delivery.
All items must be unused, in their original condition, and have all tags attached. Please refer to our exchange policy for item eligibility.
To process an exchange, please bring the item to our showroom. Our team will verify the item’s condition and assist you in selecting a replacement.
Please note that the replacement item must be of equal or higher value. Any price difference must be paid accordingly.
Specifications
Additional info
Set of 10 Footholds: Compatible with all MoonBoard setups
Polyethylene Construction: Durable, lightweight, and grippy
High-Visibility Yellow: Easy to identify during fast-paced sessions
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Frequently Asked Questions
Got questions about our Climb Central discounts and international shipping? We’ve got you covered with quick answers to help you save more and climb more.
Register with Climb Central First.
You cannot access the Crank Factory discount without a verified Climb Central profile.
- New Climbers: Visit the Climb Central Registration Portal to create your account and sign the necessary safety waivers.
- Existing Climbers: Ensure your account is active and that you have climbed at a Climb Central outlet recently to maintain "active" status.
Once your Climb Central account is set up, complete the Crank Factory registration page to receive your partner discount.
To secure your discount at Crank Factory using your Climb Central credentials, follow these verification steps:
- Sign in to your Climb Central account to retrieve your account ID.
- Log in to Crank Factory, go to Registration, and complete the process by entering your Climb Central account ID in the designated field.
For Orange and White Pass holders: complete the steps above, then go to your profile page and enter your membership ID in the designated field.
The Climb Central discount applies to select items in our store, including climbing shoes, chalk, hardware, and accessories.
Please note the discount does not apply to the following items/brands:
- Sale/Promotional Items
- Clearance
- Casual Technical Bottoms
- Black Diamond
- Petzl
- Perfect Descent
- Rab Apparel
- Fullcrimpmilk
- Gripjammers
- Other items (to be specified)
We offer international shipping to selected countries. Delivery times, costs, and availability depend on your location and order size.
Please contact us before placing your order to receive a shipping quote. Customers are responsible for any applicable customs duties or import taxes.
Yes, we offer wholesale pricing for gyms, retailers, and bulk orders. Pricing depends on order volume, product selection, and whether you require ongoing replenishment. For larger initial orders, we can also provide tiered discounts and customized size allocations.
You can reach us at hello@crankfactory.com for any enquiries, orders, or support. Our team will be happy to assist you.
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